Psychologists are bound by a comprehensive Code of Ethics that govern matters such as confidentiality, privacy, duty of care, professional development, safety and service quality. 

Our confidentiality policy is consistent with the Australian Psychological Society Code of Ethics, and the Privacy Act (1988). In summary, any verbal or written information you provide is regarded as strictly confidential and will not be revealed to another person or organisation without your prior written consent (or that of your legal guardian).  The only exceptions to this general rule are as as follows 

When we are subpoenaed by a court of law.

When there is a serious threat to your life, health or safety, or that of another individual or the public.

Where a person under the age of 18 is at risk of physical, emotional or sexual abuse or harm, or where there may be abuse of an elderly person.

Where we become aware of illegal firearms.

And (rarely) to assist in the location of a missing person. 

Where you are receiving treatment under a Mental Health Care Plan (receiving a Medicare rebate) Psychologists are required to provide the referring GP or Psychiatrist with the following information

A clarification of the problem (or diagnosis) and its impact on your wellbeing

The type of treatment being provided

The results of any assessment that takes place

Recommendations for future treatment

These details help your GP or Psychiatrist to monitor your progress, and provide them with information necessary to determine whether additional treatment is needed. It may be necessary to share some elements of your situation in that correspondence, however you will be involved in deciding how much personal information is shared with the referring practitioner.   

Psychologists are required to reflect upon their clinical practice in the presence of a supervisor (also bound by the same confidentiality standards).  The purpose is to review and critically reflect upon therapeutic practices with the aim of enhancing skill and ensuring that treatment is ethical, justifiable and clinical best practice.  It may be possible that your situation is discussed in this context, however your name or any information that might identify you will not be revealed.  


Psychologists are required to maintain a record of their interaction with clients for a period of seven (7) years.  Note taking is a required part of our service provision that enables us to provide relevant, informed and justifiable services.  All records are stored in a secure location and are only accessed by the therapist in charge of your case.   You may request to see the information kept about you by contacting us in writing.  

For more information about confidentiality and protecting your privacy, please visit the Office of the Australian Information Commissioner.

Social Media Policy

Botanic Psychology has a Facebook presence which clients are welcome to follow.  However for ethical reasons Psychologists are unable to respond to a clients' request to be ‘friends’ on personal social media sites such as Facebook or Linked-in - either now or in the future.  Thanks for your understanding.